Shipping policy

DELIVERY, RETURNS AND CANCELLATION POLICY
 

Delivery Details

UK, Europe and Rest of World Standard Delivery

Our standard delivery takes between 1-3 working days, once dispatched - via DHL, FEDEX, UPS, TNT or other International courier. 

Dispatch times are stated on product pages. 

USA Standard Delivery

Our standard delivery takes between 4-9 working days, once dispatched - via DHL, FEDEX, UPS, TNT or other International courier. 

USA Express Delivery

1-3 working days, once dispatched - via DHL, FEDEX, UPS, TNT, or other International courier. 


 
General Returns Policy
 
I have made an order and need to cancel before dispatch.

If you make an order in error and fully complete it on site including payment, then need to cancel please email us within 2 hours at info@g7t6.com, including your order number (found on your order confirmation emailed to you by us on completion of order). If your order has not been put into production (custom orders) or dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster. If it is too late to cancel your item (i.e. because production has already begun or it has already been dispatched) then you will need to return your item to us at your own cost.
 
I want to return an item 

We do not accept returns as the majority of our items are bespoke and made to order. But in the case of the items being damaged please email us at: info@g7t6.com
 
I would like to return an item for something else

G7T6 operates an online return system. The majority of our items are bespoke made to order so we will not accept returns unless they are damaged or faulty. But in the event that the item is one of our standard items or you would like to make an exchange please email us at: info@G7T6.com.

We will process your exchange within 5 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
My item has been damaged in transit 

If you receive a damaged item, please accept our sincere apologies for any inconvenience it may cause. Please log a report with the courier as soon as possible requesting a reference number and inform us within 2 days from receipt of the damaged item, including the report number. We will refund or exchange any damaged items within 30 days from the date you receive it. 

 
I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. We will then advise on how to proceed. Please inform us within 14 days from receipt of the incorrect item that the item is not correct. We will refund or exchange any incorrect items within 30 days from the date you receive it. We will refund the original postage costs for all incorrect items. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply, including any handling charges from Fedex, UPS, DHL, TNT or alternative couriers used, relating to such charges. Please consult their websites for details. We are not responsible for delays due to customs.