Thank you for shopping with us. This shipping policy explains how we handle the shipment of our handmade goods and what to expect when placing an order with us.
As our products are handmade to order, please allow up to 7-10 business days for processing. Once your order has been processed, we will provide you with a shipping confirmation email containing your tracking information.
We use various shipping methods, depending on the size, weight, and destination of your order. We primarily use standard shipping, which typically takes 5-9 business days for delivery to the United States, and 3 - 7 business days within Europe. Please allow 10 business days for other international orders.
We may offer expedited shipping options for an additional fee. If you require expedited shipping, please contact us prior to placing your order to ensure that we can accommodate your request.
We ship with international couriers such as FedEx and DHL.
For international orders, please note that you may be responsible for customs fees and import taxes collected from your countries border control. This process happens once your package arrives in your country and customs review the package. To find what fees apply to you, search "Will I have to pay import tax fees in (your country)" We are not responsible for any delays or additional fees that may be imposed by customs.
For products that are handmade to order, we do not accept returns or exchanges. However, if there is a problem with your order, please contact us within 7 days of receipt and we will do our best to resolve the issue.
Thank you for choosing our handmade goods, and we hope you enjoy your purchase. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
Returns (if applicable)
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All sales are final.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged in transit. All sales are final.
To return your product, mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot offer a return or refund if the package gets lost in transit
Any orders on our website may be subject to a security check. If a security flag is raised regardless of price of item, the order will have to go through a security check.
To fulfill the security check we will reach out to you via email and ask for 3 forms of Identification to verify the sale.
- A photo of your license with your name and address; matching the name and address on the order.
- A photo of the card used in the order with the last 4 numbers of the card visible in the photo.
- A photo of you holding a hand written card that has todays date and the name of the items you've purchased.